Setting up your payment subscription to ChurchSuite

If you or your Organisation is based within the UK, payment for ChurchSuite will be by Direct Debit (through GoCardless - see below). For all other regions, payment will be by credit or debit card. Please note we are unable to accept cheques or card payments by phone.

In this article

International (non-UK) customers
UK customers

For non-UK customers

To set up your payment subscription, log into your ChurchSuite account with Administrator access. Go to the Administrator menu.

Click on the Billing menu.

On the right-hand side of the screen is the Automatic Payment message. Click the "Pay with card" button. This will take you through the process of setting up a Stripe payment subscription.

For UK customers

All prices quoted on our website and invoices are inclusive of VAT at the current rate of 20%.

To set up your payment subscription, log into your ChurchSuite account with Administrator access. Go to the Administrator menu.

Click on the Billing menu.

On the right-hand side of the screen is the Automatic Payment message. Click the "Pay by monthly direct debit" button. This will take you through the process of setting up a GoCardless payment subscription.

Note: The "Pay by monthly Direct Debit" button is not visible if you have an existing direct debit set up. If you are changing your bank details, drop us a line at support@churchsuite.com and we can cancel your existing direct debit. Once done, the button will become visible and you can use it to set up a new direct debit.

Note: If you require two signatories to authorise the Direct Debit instruction then follow the steps above, but tick the box for dual signatories (see image below). You can proceed with setting up the subscription. GoCardless will email you a dual-signature mandate separately which they will ask you to complete, sign and return to them for their files.

Amending your payment method

If you need to change your payment method (card or bank account) which is linked to your account, please email us at support@churchsuite.com to let us know.

As soon as we receive your email we will amend your current payment method to a status of "cancelled". This won't cancel the Direct Debit with GoCardless or the card with Stripe, but it does tell ChurchSuite not to use those details when billing in the future.

We will advise you by email when this change has been made and at that point, you will see the "Pay by monthly Direct Debit" or "Pay with card" button appear under Administrator > Billing. You can then enter the new bank account or card details to complete the update.

If you have any questions about billing or payment subscriptions using GoCardless or Stripe, please contact support@churchsuite.com

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