Shared email addresses for user groups

Within ChurchSuite, you can configure user groups to allow users to send out emails from an email address other than their own.

It's a common scenario that a user might need to send out emails from both their personal email address and also one or more generic shared email addresses, e.g. office@, hello@ or smallgroups@yourchurchdomain.com. User Groups allow you to set up this functionality and select which users are allowed to send out emails from the shared email address.

To begin, head into the "Administrator" area. Select the "Groups" menu click on the "Add user group" button.

As show in theEnter the name for the User Group, e.g. "Small Groups Team" and then in the Email section, enter the From Name and the email address you want to be able to send emails from. The details you enter in the Email section are exactly what will show to your email recipients when they receive emails from users within the user group.

Finally, select the users you want to be members of the user group and click the "Save Changes" button.

User group email address

The email address must be a valid email address recognised by your email host, so that email replies are correctly routed to an email inbox. Many email hosts will also allow you to configure mail forwarding, so even if you don't want replies delivered to an email inbox, you can have replies forwarded to one or more other email addresses.

Having saved your new user group, now, when any user who is a member of that User Group is next composing an email through ChurchSuite, they'll be able to select to send from the email address linked to the User Group.

By default, the "From" email address is the email address specified on the user's account. If that user's account is linked to the Address Book profile, then their contact email address will show next in the list, and then finally all the User Group email addresses that user belongs to.

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