Changing your payment method to ChurchSuite
For UK customers
If you need to change the bank account that is linked to your GoCardless Direct Debit to ChurchSuite, please email us to let us know. As soon as we receive your email we will amend your current direct debit status to "cancelled". This won't cancel your ChurchSuite subscription, but it does ensure we don't use those details when billing in the future.
We will confirm back to you when this change has been made and will send you a link to the Billing section of your ChurchSuite account. There you will see the Pay by monthly Direct Debit button, which will take you through the process of setting up a new direct debit with your new bank details.
For non-UK customers
For all regions outside of the UK, payment is via credit or debit card subscription through Stripe and therefore when the card expires you will need to link up the new card to your account. Please note we are unable to accept cheques or process card payments over the telephone.
To amend your credit/debit card details, log into your ChurchSuite account and navigate to the Billing section within the Administrator area.
On the right-hand side of the screen is the Payment Configuration message. Click the Change payment card button. This will take you through the process of setting up the new card details.