Adding custom questions to event sign-up

It's super easy to add your own custom questions to the form that people complete when signing up for one of your events; ideal for soliciting all that extra essential information you need prior to the event, making event planning and management even easier.

In this article

What can you use event questions for?
Adding event questions
Types of question responses available
Multi-date event sequence question

What can you use event questions for?

If you're putting on catering at one of your events, perhaps you need to know the special dietary requirements of those signing up. Or maybe you're running a conference and you want to know the preferred media format delegates want your conference materials provided in, or the choice of seminar they would like to attend. Get really creative and solicit feedback on how people heard about your church, or invite people to opt in to join your mailing list to be informed about other events. And for events involving children and young people ask your all-important parental consent type questions.

Custom event questions are perfect for soliciting all the pre-event information you need from your event sign-ups in order to plan and deliver your event.

Adding event questions

From an event's "Edit" page, scroll down to the Sign Up settings and ensure sign up is enabled. Next, click the Questions tab below and click Add question.

Add your Question (max 250 characters) and select the question Type (see next section for further explanation).

Depending on the question Type you will add Options. You can also set question responses as Required.

Note that questions can be re-ordered. Continue adding questions as required and click Save to save the changes made to your event.

Types of question responses available

  • Single sentence - ideal where a short, free text response is needed.
  • Paragraph - ideal where longer free text responses are needed.
  • Drop-Down List - create a defined list of Options from which a single option is selected. The first Option response is the default pre-selected response. If the question is 'Required', no default is pre-selected; instead a "Please select" is displayed. Drop-down lists are recommended where you have more that 5 options.
  • Checkbox List - create a defined list of Options from which multiple options or no options can be selected.
  • Radio List - like drop-down list; create a defined list of Options from which a single option must be selected. The first Option response is the default response. Radio lists are recommended where you have 5 or fewer options.
  • Date - using a date picker, gather an all-important date, such as a date. The date picker format is region-specific.

There's no limit to the number of questions you can create for an event, but bear in mind that adding too many questions extends the length of the event page and makes the user experience feel more like a questionnaire!

Question responses are retained against each sign-up in your event Sign-Ups list; so you can drill down to see individual responses to your questions. Question responses are also included in the sign-up confirmation email that is sent to the person signing up, and in the sign-up notification sent to event overseers (if enabled).

You can view the detailed sign-up list at ant time, including custom questions responses, using the View all signups option; and using the Download sign-up list option you can export the list of sign-ups with question responses in CSV file format. This report is helpful for event overseers and your events team, so they can plan or prepare accordingly.

You can filter the list of Sign-Ups using the filters at the top of the sign-ups list, including by event question responses.

Multi-date event sequence questions

Q: When creating a new multi-date event, do the event Questions get added to all dates in the sequence?

A Yes, just like Tickets, Questions are added for each date in the multi-date sequence. Questions are only added to each date in the sequence when the event sequence is first created. If you subsequently add, remove or change a question, that change will only be applied to the date being edited.

Q Can I add Questions to an existing multi-date event sequence?

A Yes, you can; but you will need to add Questions to each date in the sequence manually. It is not possible to add them to one event and then update the entire sequence. If you wish to add Questions to every date in an existing multi-date sequence of events, you might consider re-creating the sequence and then remove the old one, but be careful not to delete any existing sign-ups. The quickest way to re-create an event is to use the "Duplicate [event]" feature.

Q If I change the Questions for one event in a multi-date sequence, will the change be reflected in the rest of the sequence?

A No. As above, event Questions can only be duplicated across the sequence at the point of first creating a multi-date sequence to avoid potential loss of sign-up data. Adding, editing or removing questions needs to be manually on each date in the multi-date sequence. When deleting Questions, be aware that you will lose existing sign-up responses to that question.

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