Adding tickets to an event

You can easily add free and pay tickets to events. Event tickets integrate seamlessly with the Stripe integration for processing card payments, making it easy for people to sign up and pay online quickly and securely.

You can also create Pay on arrival tickets, so that those signing up for an event will see that there is a cost associated with the ticket, but no payment processing takes place during checkout. If you're using the event check-in system, you're even able to record payments on arrival and update the sign-up as having paid.

In this article

Adding tickets
Editing or deleting tickets

Adding tickets

Multi-date sequence events

When first adding a multi-date event sequence, and before saving it for the first time, any tickets you add as part of creating the event will be added to all dates in the event sequence when the event is saved.

If you subsequently enable Sign up to the sequence on any event date in the sequence, adding a ticket to one event date in the sequence will add the ticket to all event dates in the sequence. Similarly, if you subsequently delete a ticket from one event date in the sequence, the ticket will be deleted from all dates in the sequence.

If you subsequently disable Sign up to the sequence on any event date in the sequence, any previously added tickets will remain in place on all event dates in the sequence. You can then optionally add or remove tickets for individual event dates within the sequence if you wish.

If adding tickets to an existing event, navigate to the event in the Calendar module. From the event's "View" page, click to Edit the event and scroll down the Edit Event page to the Tickets section...

...Or if adding a new event, follow the instructions in the related support article "adding an event to your church Calendar"; before saving the new event, scroll down the event "Add" page to the Tickets section.

In the Tickets section, click Add ticket.

Give the ticket a suitable Name - e.g. "Adult", or "Family", add an optional ticket Description, perhaps details of what the ticket includes. Optionally enter a range of dates/times when the ticket is to be On Sale (available) - for example, adding separate tickets, each with different On Sale date/time ranges, you can offer "early bird" incentives and standard rate tickets. The On Sale dates determine when the ticket is visible on the public-facing Event Page.

The Pay on arrival? option allows you to set a ticket Price so that when people sign-up for the event and select that ticket, no payment processing takes place - the person is signed up to the event as 'unpaid' and the on-screen and email confirmation email tells them that payment is to be made on arrival. If you're using the event check-in system at the event, you'll be able to receive 'on arrival' payments and mark the sign-up as paid at the point of check-in.

Optionally set a ticket Quantity, perhaps where you wish to limit sign-ups to a certain type of ticket. You can also specify a Max Tickets for the event, perhaps where you have a venue constraints and need to limit the total number of sign-ups. These two settings can also be used in combination to ensure you don't oversell one particular ticket type or don't oversell the event!

Later, when you save the event changes, and as people begin to sign-up for the event, a progress indicator for each ticket and the overall event is shown on the event's "View" page (shown below), giving you a simple visual indicator of the number of sign-ups for each ticket type and the total revenue derived from ticket sales. Once a max. ticket quantity has been reached, no further sign-ups for that ticket are possible, although it is always possible for a User to manually Add sign-ups beyond a ticket capacity from within the event's "View" page in the Calendar module.

To create pay tickets, simply enter the price in the Price field. Prices are always in your local ChurchSuite account currency. Provided you have set up your Stripe integration correctly (see the related support article below), and where pay on arrival is not checked, those signing up from your event page will be able to pay directly for their tickets online.

Processing online ticket payments through Stripe

Card payments for tickets processed through Stripe are subject to a small transaction fee deducted at source, with the net of fees amount deposited in your church's bank account. See the related support article below for further information about "Integrating Stripe for online payments" and Stripe's current transaction fees.

To create free tickets simply leave the Price empty or set the ticket price to "0.00".

Only active tickets will be visible on the public-facing event sign-up page. However, you might create "inactive" tickets, perhaps for internal sign-ups that can only be manually added by a Calendar module User.

It's also possible to create Hidden tickets (which need to be Active to be made available). Hidden tickets are not visible on the normal public-facing Event Page that prospective sign-ups might access through My ChurchSuite, Embed and Connect. Instead you can distribute a private link to a private Event Page that includes the hidden ticket - ideal for offering concessions or compassion-priced tickets, or where you want those serving at your event to sign-up at a reduced ticket price without having the "Team" ticket visible on your public-facing Event Page. In the example below, the Team and Concession tickets are hidden.

Having saved the event, the Tickets table on the event's "View" page has a Create private link option - available on the action cog menu on the right hand side of each ticket in the list. You can create a private link to a private Event Page for any combination of ticket types, whether hidden or not.

Selecting Create private link on any ticket will open the Create private link pop-up. Tick each of the tickets you would like to make available on the private Event Page - a unique URL is generated for that ticket combination. You can Preview the private Event Page to check it shows the correct tickets you want included. To distribute the private Event Page link simply copy and paste the URL provided into your communications.

In the example below, we're creating a private link for the hidden Team Ticket and other active tickets, which will be distributed to prospective serving team members so that they can sign up for their Team Ticket, but also optionally sign others up to the other tickets using the "Add additional ticket" option on the Event Page - perhaps a spouse or partner.

Finally, when viewing the table of Tickets on an event's "View" page, note the option to Add ticket and also the cog action menu options to Duplicate and Edit and existing ticket. Select View changes to see a helpful log of changes made to a ticket since it was first added.

Remember to set the event's Visibility settings and Sign Up settings if your want to allow event sign-up through My ChurchSuite, the Connect "Event List" or your web Embed calendar.

Editing or deleting tickets

Care should be exercised before editing or deleting a ticket where sign-ups have already been processed. Where Sign up to the sequence is enabled, changes made to tickets for one event date are applied to all dates in the sequence, which may have unexpected consequences on past events and future event with existing sign-ups.

Editing tickets with existing sign-ups

Changes to a ticket Name and Description will not affect existing sign-ups - existing sign-ups will continue to show the original ticket name and description. However, you can Edit each sign-up and save it without making any changes, and this will force the updated ticket name and description to be applied to that sign-up.

Changes to a ticket Price will immediately affect existing sign-ups - existing sign-ups will show as either overpaid or partial paid, depending on whether the revised ticket price is lower or higher than the amount they paid at sign-up. Existing sign-ups who have not yet paid (e.g. pay on arrival) will continue to show as unpaid.

Changes to any other ticket details will have no impact on existing sign-ups.

Deleting tickets with existing sign-ups

The option to Delete a ticket is only available for tickets without any sign-ups. If you wish to delete a ticket, you must first edit each existing sign-up and select an alternative ticket

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