View Stripe transfers to reconcile payments received

Reconciling Stripe transfer payouts received to your bank account in respect of event ticket sales, online donations and booking charges is made easier using the Stripe Transfers report. This report can be found in the respective Calendar module, Giving module and Bookings module, with each module's report prioritising results based on the module you are viewing. The report respects the user's module permissions to ensure confidentiality of personal data where a user doesn't have permission for a module - for example, a user that has Calendar module permissions but doesn't have Giving module permissions can view the payout detail relating to event tickets, but they are unable to see the payout details relating to individual donation amounts and givers - they only see an anonymised total of donations.

In this article, we begin looking at the Stripe Transfers report from the Calendar module. The principles are the same for the Giving module and Bookings module (explained later). Navigate into the Reports section and open the Stripe Transfers report.

Optionally filter the report for a range of Dates and click Generate to display the results. The report Dates are the payout transfer dates by Stripe, which may not precisely match the date that payouts subsequently show on your bank statement.

The report is divided into sections depending on the module being viewed. Let's now look at the report "View" in each module...

Calendar module - event tickets

In the Calendar module, the report begins with an event Category Activity section, followed by the All Activity summary section...

...followed by a breakdown of each Transfer that Stripe has paid out within the report's range of dates, showing the Gross, Fees and Net amounts. The +More option links you through to the Stripe Transfers report in the respective module to see the breakdown of those amounts (subject to user module permissions). In the Calendar module, the priority of report data is event ticket sales and ticket refunds, so you will see +More options next to Online Donations and Booking Charges.

Giving module - donations

In the Giving module, the report begins with the Fund Activity section, followed by the All Activity summary section...

...followed by the breakdowns of each of the Transfers that Stripe has paid out within the report's range of dates, showing the Gross, Fees and Net amounts. The +More option links you through to the Stripe Transfers report in the respective module to see the breakdown of those amounts (subject to user module permissions). In the Giving module, the priority of report data is donations and donation refunds, so you will see +More options next to Online Tickets and Booking Charges.

Bookings module - booking charges

In the Bookings module, the report begins with the booking Type Activity section, followed by the All Activity summary section...

...followed by the breakdowns of each of the Transfers that Stripe has paid out within the report's range of dates, showing the Gross, Fees and Net amounts. The +More option links you through to the Stripe Transfers report in the respective module to see the breakdown of those amounts (subject to user module permissions). In the Bookings module, the priority of report data is booking charges and charge refunds, so you will see +More options next to Online Tickets and Online Donations.

Transfers (Payouts)

The Transfers section of each report lists each transfer ID and the Stripe payout date to your designated bank account. It may take 2-7 working days for payouts to show on your bank statement, with the first transfer for a new Stripe customer taking between 5-10 working days. The Stripe transfer reference in the report will correspond to the reference shown on your bank statement.