View Stripe transfers to reconcile payments received

Reconciling Stripe transfer payments received into your bank account in respect of event ticket sales, online donations or booking charges is made easier using the Stripe Transfers report. This report can be found in the Calendar module, Giving module and Bookings module, with each module's report prioritising results based on the module you are viewing. Each report's results respects each user's module permissions to ensure sensitive financial data is shown appropriately - for example, a user that doesn't have Giving module access is unable to click through into the detail of a Stripe Transfer to see individual giver and donation amounts.

In this article we begin looking at the Stripe Transfers report from the Calendar module. The principles are the same for the Giving module and Bookings module. Click through to the module's Reports section and open the Stripe Transfers report.

Optionally filter the report for a range of Dates and click Generate to display the results. The report Dates are the payout transfer dates by Stripe, and not the date the payouts might subsequently show on your bank statement.

The report is divided into sections depending on the module being viewed. Let's now look at the report view in each module in turn...

Calendar module - event tickets

In the Calendar module the report begins with an event Category Activity section, followed by the All Activity summary section...

...followed by the breakdowns of each of the Transfers that Stripe has paid out within the report's range of dates, showing the Gross, Fees and Net amounts. The +More option links you through to the Stripe Transfers report of the other respective module to see the breakdown of those amounts (subject to user permissions for the module). In the Calendar module the priority of report data is event ticket sales and ticket refunds, so you will see +More options next to Online Donations and Booking Charges.

Giving module - donations

In the Giving module, the report begins with the Fund Activity section, followed by the All Activity summary section...

...followed by the breakdowns of each of the Transfers that Stripe has paid out within the report's range of dates, showing the Gross, Fees and Net amounts. The +More option links you through to the Stripe Transfers report of the other respective module to see the breakdown of those amounts (subject to user permissions for the module). In the Giving module the priority of report data is donations and donation refunds, so you will see +More options next to Online Tickets and Booking Charges.

Bookings module - booking charges

In the Bookings module, the report begins with the booking Type Activity section, followed by the All Activity summary section...

...followed by the breakdowns of each of the Transfers that Stripe has paid out within the report's range of dates, showing the Gross, Fees and Net amounts. The +More option links you through to the Stripe Transfers report of the other respective module to see the breakdown of those amounts (subject to user permissions for the module). In the Bookings module the priority of report data is booking charges and charge refunds, so you will see +More options next to Online Tickets and Online Donations.

Transfers (Payouts)

The Transfers section lists each transfer and payout date from Stripe to your designated bank account. It can take 2-7 working days for a payout transfer to show on your bank statement, with the first transfer for a new Stripe customer taking between 5-10 working days. The Stripe transfer reference will correspond to the reference shown on your bank statement.