iOS and Android apps for smartphones and tablets

As well as accessing ChurchSuite and My ChurchSuite through your device's web browser, you can also log into your user and church member accounts on the go using our iOS and Android apps for Smartphones and Tablets.

This article focuses on the ChurchSuite app for ChurchSuite and My ChurchSuite. A separate ChurchSuite Connect app is available specifically for Connect and includes wireless printer driver support for the child check-in system - see the related support article.

In this article

Downloading the app
Logging into the app
Navigating ChurchSuite in the app
Navigating My ChurchSuite in the app

Downloading the app

The ChurchSuite app is available to download for iOS through the App Store and for Android through Google's Play Store. Windows mobile users can access ChurchSuite using their device's web browser.

Minimum device requirements?

iOS 9 or newer. Android 4.4.4 (Kit Kat) or newer. Chromebooks are not supported as they run Google Chrome OS, which is not full Android.

Can I use ChurchSuite Connect in the ChurchSuite app?

No, there is a separate Connect app for ChurchSuite Connect - see the related support article.

Can I print from within the ChurchSuite app?

iOS and Android have their own printing services that are not compatible with the iOS and Android apps. It is therefore not possible to print from within an app environment. To print, you will need to switch to using a browser environment on your device and log into your ChurchSuite or My ChurchSuite account there; then you will be able to print from Safari or Google to your AirPrint or GooglePrint-compatible printer from your device.

Common Android issue - WebView out of date

If your Android device is not displaying ChurchSuite app content, perhaps displaying it in an unformatted text-only layout without images, then it's possible your device's WebView app is out of date. All Android include a system component called WebView, required to correctly display web content in apps securely and correctly. It's important that your device is running the latest version of WebView - available here: https://play.google.com/store/apps/details?id=com.google.android.webview&hl=en_GB. Ordinarily your device will update automatically, but if automatic updates have been disabled, you may need to manually update the WebView app.

What if I forget my PIN?

If someone forgets their app PIN they will need to delete the app from their device and reinstall it. During the process of reinstalling the app they'll be able set a new app PIN and they'll be required to re-log-in to ChurchSuite or My ChurchSuite afresh. Unlike a forgotten password, which can be reset with a password reset request, there is no reset option for a forgotten app PIN - for security reasons the app is rendered unusable and must be removed and reinstalled in order to force the user to re-authenticate.

Logging into the app

Before you can use the app you must Set a PIN. You will be required to enter this PIN each time you open the app. You'll also be able open the app using TouchID if it is supported by your device.

When prompted Set a PIN...

...and Confirm your new PIN to proceed.

You are now taken to the Log in screen. Contact your church office if you are not sure of your log in details.

Search for and select your Church. Just as in a browser, you log into the ChurchSuite "admin-facing" User account with your Username and user Password, and into the member-facing My ChurchSuite, with an Email address and Password. Users can add both their ChurchSuite and My ChurchSuite profiles to the same app and easily switch between the two accounts without needing to log in each time. Click Add Account.

To reset a forgotten password click Help! I've forgotten my password, which will open your device's browser and take you through the steps of resetting your password. Passwords must be a minimum of 8 characters and include at least one uppercase, one lowercase and one number. Symbols are also permitted characters.

When accessing your ChurchSuite (admin-facing) account within the app, the Menu button in the top right corner serves as the main navigation menu to access the various modules, sites and settings for your account. Note the Support beacon giving you access to comprehensive online support articles - just search by topic, phrase or keyword.

At the top of the Menu are shortcuts to:

  • Support - to contact the ChurchSuite Support team (not your church!)
  • PIN/TouchID - to change your PIN
  • Accounts - to add further accounts to your app or switch between accounts
  • Log out - logging out will remove your profile from the app and require you to enter your church name and login credentials again next time you open the app. It is not necessary to log out
  • Close - to close the Menu and return to the last viewed page

Unlike ChurchSuite running within a web browser environment, within the iOS and Android apps, please note that there are no Quicklinks on the app summary page (i.e. no links to Connect, My ChurchSuite or Donate), and there are also no Quicklinks to Child Check-In on the Children module > Attendance page.

Use the Menu to change Module, and, for multi-site churches, to change the Site to be viewed. When working within a ChurchSuite module, the blue-bannered header indicates which section within that module you are viewing - in the example below this is the Contacts section of the Address Book.

Directly under the blue banner, in grey, is the module section drop-down selector - for example, in the Address Book, the module sections are Contacts, Flows, Tags, Key Dates, Communication, and Reports, but you can also access the module's Settings (for Users with Manage permissions), the module Password and the module Search.

Under the module section title is the section Actions menu. For example, in the Contacts section of the Address Book, the available actions are Add contact and Import contacts.

When accessing the member-facing My ChurchSuite, the Menu button in the top-right corner functions as the main navigation menu, giving access to all the familiar My ChurchSuite menu options. The name of the menu currently being viewed is show at the top-centre of the page above your logo - the Home page in the example below - so you can easily see where you are in My ChurchSuite.

At the top of the Menu are shortcuts to:

  • Support - to contact the ChurchSuite Support team (not your church!)
  • PIN/TouchID - to change your PIN
  • Accounts - to add further accounts to your app or switch between accounts
  • Log out - logging out will remove your profile from the app and require you to enter your church name and login credentials again next time you open the app. It is not necessary to log out
  • Close - to close the Menu and return to the last viewed page

Listed underneath are the various My ChurchSuite menu options. Only those menus enabled by your church and relevant to you will be visible.

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