Using ChurchSuite iOS and Android apps for smartphones and tablets

New ChurchSuite Apps!

On Monday 12th June 2017, ChurchApp changed it name to ChurchSuite. As part of the rebrand, we launched newly-named iOS and Android apps. While the former iOS and Android ChurchApp 'apps' continue to work, they are no longer being updated. The new iOS and Android ChurchSuite apps are available to download today. See below for the minimum system requirements and links to the app store for your device.

As well as working beautifully when accessed through a browser, you can also log in to your ChurchSuite and My ChurchSuite accounts on the move using our iOS and Android apps for Smartphones and Tablets.

These apps are ideal for church staff (Users) when working away from the church office; making it possible to still access and update the details stored in your ChurchSuite account on the go. Apps provide full-functionality, bringing all the browser functionality you're familiar with, into the app experience.

The apps can also be used by your church members too; allowing them to log in to their member-facing My ChurchSuite account from a Smartphone or Tablet; perhaps to check the church calendar and sign up for an event, to stay on top of serving team commitments or join a small group. Importantly, your church members can also keep their own contact details up to date and manage their personal privacy settings - saving the need to burden the church office with extra admin.

In this article

Downloading the app
Logging into the app
Navigating ChurchSuite in the app
Navigating My ChurchSuite in the app

Downloading the app

The ChurchSuite app is available to download for iOS through the App Store and for Android through Google's Play Store. There is no Windows app - Windows platform users will need to use their device's web browser.

What are the minimum device requirements?

iOS 9 or newer. Android 4.4.4 (Kit Kat) or newer.

Can I use ChurchSuite Connect in the ChurchSuite app?

No, there is a separate Connect app for ChurchSuite Connect - see the related support article.

Can I print from within the ChurchSuite app?

iOS and Android have their own printing services that are not compatible with our iOS and Android apps. It is therefore not possible to print from within an app environment. To print, you will need to switch to using a browser environment on your device and log into your ChurchSuite or My ChurchSuite account there; then you will be able to print from Safari or Google to your AirPrint or GooglePrint-compatible printer from your device.

Common Android issue - WebView out of date

If your Android device is not displaying ChurchSuite app content, perhaps displaying it in an unformatted text-only layout without images, then it's possible your device's WebView app is out of date. All Android include a system component called WebView, required to correctly display web content in apps securely and correctly. It's important that your device is running the latest version of WebView - available here:  https://play.google.com/store/apps/details?id=com.google.android.webview&hl=en_GB. Ordinarily your device will update automatically, but if automatic updates have been disabled, you may need to manually update the WebView app.

Logging into the app

Our apps use a unified login page, meaning you can add both your ChurchSuite (admin account) and My ChurchSuite (church member-facing account) to the app through a single interface, and then switch between your two profiles. Your church will provide you with login details and inform you whether you have access to their admin-facing system and/or their member-facing system. Contact your church office if you are not sure.

As with browser access, you log into your admin account with a username and password for ChurchSuite, and an email address and password for My ChurchSuite. The app will recognise both and create the app profile(s) accordingly.

Click the "Help! I've forgotten my password" option for guidance with resetting a lost or forgotten password. Passwords must be a minimum of 8 characters and include at least one uppercase, one lowercase and one number. Symbols are also permitted characters.

After opening the app for the first time, complete the three boxes shown above - begin by entering your Church name. Your Church name can also be identified from the part of the browser URL that precedes ".churchsuite.co.uk". For example, if your web access URL is "kingshope.churchsuite.co.uk", then your "Church" name would be "kingshope".

Continue by entering your email address (to create a My ChurchSuite profile), or username (to create a ChurchSuite profile), and then the respective password for that login. Then click "Go". When adding your ChurchSuite admin-facing profile, your My ChurchSuite profile will also be added automatically (if your admin-facing User account is linked to your contact profile in the Address Book).

If you have an unlocked device that has no device security enabled, we recommend you add a PIN (or Thumb ID - iOS only) security to protect your data. There is no need to log out before you close the app - doing so will cause your profile to be deleted.

If an app user enters 10 consecutive incorrect PINs, their app will log them out and remove their profile from the app. They will then be required to log back in, entering their login username/email address and password.

When accessing your ChurchSuite (admin) profile through the app, the Menu button in the top right corner serves as the main navigation menu to access the various modules, sites and settings for your app. The "Back" button can be used to take you back to the previous page. Note the "Ask a Question" support beacon giving you access to ChurchSuite comprehensive online support articles - just search by topic, phrase or keyword.

At the top of the Menu are shortcuts to:

  • Contact the ChurchSuite Support team.
  • Enable/disable optional app security.
  • Switch between your various ChurchSuite and My ChurchSuite accounts,
  • Log out. Logging out will remove your profile from the app and require you to enter your church name and login credentials again next time. It is not necessary to log out.
  • Close the Menu and return to the last viewed page.

Unlike ChurchSuite running within a web browser environment, within the iOS and Android apps, please note that there are no Quicklinks on the app summary page (i.e. no links to Connect, My ChurchSuite or Donate), and there are also no Quicklinks to Child Check-In on the Children module > Attendance page.

When viewing a module (e.g, Address Book, shown below as "Contacts"), note the module name shown in the top centre of the blue banner.

Beneath the blue module bar, is the grey module menu (which for the Address Book module contains, Contacts, Flows, Tags, Key Dates, Communication and Reports). Tapping the drop-down module menu allow you to select each of these module menu options.

Under the module menu Page Actions are accessed using the white "Actions" cog menu. For example, in the Address Book > Contacts section, the available actions are "Add contacts" or "Import contacts". Use this cog actions menu to select your desired action.

Importantly, ChurchSuite in the 'app' functions in exactly the same way as you would experience in a web browser. The module structure, module menus and page actions are the same.

When you're logged in to the member-facing My ChurchSuite, the Menu button in the top-right corner functions as the main navigation menu, giving access to all the familiar My ChurchSuite menu options. The menu name is shown in the top-centre of the page, so you can easily see where you are in My ChurchSuite.

At the top of the Menu are shortcuts to:

  • Contact the ChurchSuite Support team.
  • Enable/disable optional app security.
  • Switch between your various ChurchSuite and My ChurchSuite accounts,
  • Log out. Logging out will remove your profile from the app and require you to enter your church name and login credentials again next time. It is not necessary to log out.
  • Close the Menu and return to the last viewed page.

Under these shortcuts are the various My ChurchSuite menu options. Only those menus enabled by your church will be visible to you.

If you have an unlocked device that has no device security enabled, we recommend you add a PIN (or Thumb ID - iOS only) security to protect your data. There is no need to log out before your close the app. Logging out will cause your profile to be deleted.

Importantly, My ChurchSuite in the 'app' functions in exactly the same way as you would experience in a web browser. The module structure, menus and page actions are the same.

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