2. My ChurchSuite user guide

Introduction

Welcome to My ChurchSuite, your church's member-facing platform! While leaders and staff will use the admin-facing ChurchSuite system to help them manage administration, we've created a great system for members, too. It helps you keep your details up to date and enables you to access and more easily engage with the life and activity of everything that's going on in your church, charity, organisation, or community.

Getting started...

Access to My ChurchSuite is by email invitation from your church/organisation leaders, so they must have your correct email address. If you still need to receive your invitation, get in touch with your leaders, and they'll be able to get that sorted for you. Your invitation email contains a personal login link that is used to set your preferred password and access My ChurchSuite for the first time. Those without an email address will be unable to access My ChurchSuite. Your invitation email might look something like this...

If you share an email address with other family members, you'll each receive a personalised invitation to your shared email inbox – be sure to use the correct invitation to each set your password.

While this user guide outlines all the main features in My ChurchSuite, it is possible that your church or organisation has chosen to disable or restrict access to certain features, or they may not yet have certain features installed on their system at all. If you are having difficulty locating a particular feature, you should first reach out to your leaders to see if it's available and has been enabled for you.

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Navigating My ChurchSuite

My ChurchSuite can be accessed through any web browser and using our free iOS and Android ChurchSuite apps.

App navigation follows familiar navigation principles – clicking "Back", scrolling content vertically, swiping content horizontally, single-clicking menus and actions, etc. My ChurchSuite is fully responsive, which means that content re-sizes automatically to suit smaller screen devices like laptops, smartphones and tablets. We've produced an additional support article for the iOS and Android app, which explains how to install the app and log in – see the related articles section at the end of this guide.

In this guide, we'll use screenshots taken from a browser environment, which will enable you to visualise the content available in each section more fully.

To log in from a browser, navigate to login.churchsuite.com and follow the on-screen instructions to search/select your church/organisation. Next, choose My ChurchSuite as the "system" (rather than "ChurchSuite", and enter your email address and password combination. Passwords are always case-sensitive. Click Reset your password to request a password reset email. If you experience login issues - perhaps an invalid email-password combination - reach out to your leaders to check that My ChurchSuite access has been enabled for you and that they hold the correct email address.

Once logged in, you're taken to the My ChurchSuite Home page. My ChurchSuite will likely be styled with your church or organisation branding, so it should feel familiar as you navigate around the sections using the Menu on the left. App users will click to reveal the Menu, which closes again when something from the menu is selected.

Let's now take a tour through each of the Menu sections. Continue scrolling this article to read each section in turn, or use the shortcut links at the start of this article to jump to a particular section of interest.

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Home & My Details

The Home page may include a brief welcome message followed by a featured event feed. You can horizontal-scroll to see the next 18 featured events in the next six months. Clicking on a featured event will take you straight to the event page, where you can read further details about the event. You can sign up (if sign-up is active) – your sign-up contact details will be pre-populated into the form, making the sign-up process quick and simple. You can even pay for tickets by card (for 'pay' events) – it's simple, secure and helps your church with its event management and administration.

Scrolling down the home page is the My Communication list of your most recent communications sent to you from the church. You'll also see your My Details 'contact' card, showing a summary of the basic contact details held for you. This information is only visible to you unless you choose to make any details visible to others through your privacy settings (see later).

Clicking View on your contact card or selecting My Details from the Menu opens your details to view. From here, you can review and update your details, perhaps adding missing information – that's always helpful. Add as much or as little information as you feel comfortable sharing with your church or organisation.

Your details also include your Communication options and Privacy settings:

Your Communication options - opting into or out of receiving general church communications and/or rota reminder communications - determine the methods by which your church will be able to send communications to you. While your church may be able to send certain communications without requiring your consent (e.g. a parent/carer communication relating to a child), other messages will be consent-dependent. With this in mind, do remember that opting out of receiving general communications may prevent your church from communicating with you, meaning you may miss out on important church communications. Therefore, we encourage you to opt-in - your church is not in the habit of sending you spam messages! Click Edit to review and update your communication options.

While your details are never visible to anyone outside of your church, your Privacy settings enable you to choose which of your basic contact details you are happy to be visible to other members of your church when they also access My ChurchSuite. Note that only your address, telephone, mobile and email can be set visible – other personal details, such as your date of birth or marital status, are only ever visible to you. Click Edit to review and update your privacy settings.

Depending on your church's My ChurchSuite settings, primary parents/carers may be able to view and manage their own linked children's details (see later), but beyond this, you can be assured that your children's details are not accessible by other church members. One exception to this is if your child serves on rotas or belongs to a small group – in this case, your child is visible on rotas and groups to their fellow rota members, the ministry's overseers, their fellow small group members and the small group leaders. A further exception is if your child has signed up for an event or course, in which case the event's designated overseers may be able to see your child's event sign-up contact details as part of managing the event they oversee.

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My Communication

You can view previous emails and SMS communications sent to you by your church from the My Communication section. Note that My ChurchSuite is not an email application, so it's not possible to forward or reply to messages from My Communications – to do this, you will need to use your preferred email application. Essentially, My Communication is intended to be a simple list of all your recent church communications in one place. Click on any message in the list to open it to view it. My Communication shows communications from the last six months, with a maximum of 50 items, whichever is fewer. It's not possible to hide 'read' communications from the list.

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My Children

The My Children section is only visible to parents/carers whose children have been linked to them in the church database, enabling them to manage each child's details. Parents/carers may also be able to add new children without needing to ask someone in the church office to do this for them. When there's an active Child Check-in session, the My Children section shows a Check-In QR code that parents/carers can scan at the church's check-in station to get a list of all their linked children to check them in quickly and easily. Once checked in, parent pick-up passes are shown in the My Children section, too (see below).

Primary parents/carers can Edit and manage the details of each of their children, perhaps adding missing information such as pertinent medical conditions, allergies, additional needs, and photo/video consent. Only parents/carers and authorised church/group leaders can view this information – it's not visible to other church members in My ChurchSuite.

When editing a child's details, primary parents/carers can set Communication options, opting their child into or out of receiving church communications and/or rota reminder communications. Do remember that opting out will prevent your church leaders from being able to keep in touch with the child by these methods, meaning they may miss out on important church communications! Typically, churches only communicate with parents/carers about children, but as children get older, it may be that your church copies your teenagers into communications - speak to your church if you have questions about how they'll communicate with parents/carers and young people.

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My Events

The My Events section is your church's events Calendar, showing upcoming featured events and a searchable calendar of future events. If you've signed up, oversee a future-dated event, or have been invited to a future-dated event by your church, you'll see that information in the additional tabs at the top of the page—My Events and My Invites.

Clicking on an event will take you to the event page, which will show additional details about the event. Where applicable, you'll be able to sign up and even pay online if it's a 'pay' event. Your details will be pre-populated into event pages, so it's really easy to complete the sign-up process with just a few clicks.

Designated event overseers have additional feature access to the list of Sign-ups and Event Check-In for an event they oversee and manage.

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My Groups

The My Groups section is all about the small groups in your church. Use the tabs at the top of the page to view a list of groups that you currently belong to. The Sign Up tab lists groups that you can choose from to join (if enabled by your church), and the Clusters tab lists any groups that oversee. You'll only see tabs pertinent to you, so not all tabs may show.

Clicking into a group you belong to will take you to the group Members list. Note the option to Email members - ideal for circulating a prayer request or pertinent information to all the group's members. The personal details you're able to see for other group members will depend on their privacy settings. Similarly, your privacy settings determine which of your details are visible to your fellow group members. You can use the Edit my visibility option to override your default privacy settings, enabling you to decide which details are visible to others in the group - you can edit your visibility on a group-by-group basis for each group that you belong to.

Designated small group leaders may have additional functionality based on assigned role permissions that enable them to manage the group's details ( Edit group and Edit [group] image), Members list (adding and removing members), new member approval, and assigning member roles.

Leaders may also see an Attendance tab, which shows recent group member attendance presented in a graph and as a list, with the option to Add attendance. Previously added recent attendance can be further edited, either by clicking on an attendance point on the graph or by clicking the pencil "Edit" icon next to a date heading at the top of the table of recent attendance.

Clicking Add attendance (or editing existing attendance) opens a pop-up. Ticking member names auto-increases the No. Attendees for the selected attendance date, or you can tick Didn't Meet. Pertinent meeting Notes can be optionally added - the names of guests and visitors - and the No. Attendees can be manually adjusted accordingly. Maintaining details of group attendance helps churches with their small group ministry reporting, and it can help you with pastoral care while also providing an invaluable historical record of group meetings for safeguarding purposes.

From the Members list, leaders can manage their group member details and approve new pending status members - using the Set as Active action for those who have recently signed up to join the group. They can also manage role assignments.

When adding new group members, leaders can only search/select people who are visible through their privacy settings; otherwise, they are hidden and cannot be added to the group. Speak to your church office if you can't locate a new member through the search or if someone new joins your group who wishes to have their details added to the church database – new people can't be added to the database through My ChurchSuite; although they may be able to submit their details into the church database by signing up to the group via your church's website. Removing a group member retains their historic group attendance and prevents them from sending or receiving group emails.

Finally, designated Cluster Overseers have an additional tab titled Clusters, listing the groups in their care and oversight. Overseers can click through to view the historic attendance and member lists of groups within their cluster; however, they cannot change any of the group details, add or remove group members, or add or edit group attendance unless they are also a group leader of that group.

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My Rotas

The My Rotas section shows your Next Serving commitments for the next three months. Further tabs give you access to your Rotas and any linked service Plans and to add and manage your Unavailability. Those with linked family members can also access their Next Serving and manage their unavailability. Note that you will only see the My Rotas section if you have future serving dates on a published rota, if there are rotas published that you can sign up for, or if you are an overseer for an active ministry.

Rotas listed in red indicate a clash, where you're set to serve on more than one rota on the same date/time. Of course, it's perfectly possible to serve on multiple rota dates at the same time, but some clashes may require you to decline or organise a swap. For rotas with 'accept/decline' enabled, you'll have the option to respond to serving requests. Previous Accepts are distinguished with a green tick icon, and Declines with a red cross icon and the rota name in red strikethrough styling. Red strikethrough styling is also used to distinguish dates where unavailability has been added. You'll continue to see declined and unavailable servings listed until your ministry overseer either replaces or removes you from the rota, or you may be required to organise and process a swap - explained below.

You can easily block out dates of known unavailability for yourself and linked family members from the Unavailability section. Adding unavailability means unavailable for any rotas - it's not possible to be selectively available or unavailable for certain ministries; however, you can selectively Decline serving requests for certain rotas if your ministry overseer uses that functionality. By keeping your known unavailability up to date, those overseeing rotas can more easily plan and manage their rotas, identify gaps and needs, and better ensure people are not over-serving.

The Rotas tab contains a list of all the Rotas you either serve on or oversee. If you oversee a rota, you'll also see the Add rota option. Rotas with a 'pencil' icon indicate rotas you oversee and may also be serving on; those without a pencil icon are rotas for ministries that you belong to or have future serving dates. Once a rota expires or your final serving date on a rota passes, that rota will cease to show in the list. You may also see follow-on rotas when an existing rota is expiring soon. Note that draft status rotas - styled italicised in the list - are only visible to ministry overseers and are not visible to the rota's members until published, enabling overseers to plan, create rotas, and fine-tune them before publishing them and making them visible to rota members.

Clicking through into a rota from the Next Serving or Rotas list opens the rota to view. The rota view is divided into tabs, showing the rota Dates, the rota's underlying Teams (members and roles), and the rota Details. Rota members have actions available on their serving dates - to Add unavailability, Accept or Decline (if enabled for the rota) and Organise swap. If enabled, you may also be able to sign up for available rota dates where there is serving capacity remaining on that date. Previously-accepted serving can be declined, and vice-versa, without constraint. Declining a serving will send a decline notification to the rota's overseer.

You can access published service plans from the rota Date actions on a date-by-date basis. The View plan action is only available on rota dates where there is a published plan.

Selecting Organise swap enables you to process details of the person with whom you have already relationally made arrangements to swap with. You can only process swaps with an available rota member who is not already serving on the rota on that date. It is not currently possible to process swaps with children. Select the person's name from the Swap with drop-down list, and optionally select details of any Return swap you may have agreed to. Saving the changes will update the rota immediately, adding the swapped people to the rota dates with an Accepted status.

After processing a rota swap, an email will be sent to you confirming you are no longer serving on that date and also to the ' Swap with' person confirming that they are now serving on that date and the role/s they are serving on that date. A further notification is sent to the ministry overseers advising them of the swap transaction.

Note that rota members can't edit their roles – this is an overseer-only task. When swapping, the swapee will inherit the original roles of the swapper. If in doubt, contact your rota overseer to advise them what is happening, and if necessary, they can update the rota for you, as they have further functionality that enables them to manage team member roles from within My ChurchSuite.

For rotas with sign-up enabled, you'll see a + Sign Up button at the bottom of each rota date where serving spaces are available but only on rota dates that you are not already assigned to serve...

In this way, rota overseers may publish a part-completed rota, and then invite ministry members to sign up for future dates based on their availability. This is a great way to recruit for rota gaps and help team members self-manage their serving commitments based on their known availability.

Rota functionality for ministry overseers

In addition to great rota member functionality in My Rotas, designated ministry Overseers have full rota management functionality in My ChurchSuite. If you're a ministry overseer, this means you'll be able to: -

• Manage teams, team members and roles within your ministry, including adding/removing members to teams and assigning roles to team members.
• Create draft rotas, publish and distribute them.
• Manage rota members on the rota page, including adding/removing people from rota dates, swapping people, accepting/declining on behalf of rota members, and adding/removing dates on the rota.
• Add notes to rota dates to communicate pertinent information about something happening on that date.
• Enable rota sign-up and manage the maximum sign-up numbers for individual dates or the entire rota.
• Add and manage unavailability for all serving team members and themselves.
• Receive notifications for declines, unavailability clashes, and upcoming rota expiry.

Full details of the ministry overseer functionality are explained in our related article - Working with rotas in My ChurchSuite - referenced at the end of this article.

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My Giving

The My Giving section shows a summary of your recent personal donation, and for UK churches only, the Gift Aid that is claimable on each donation (or the Tax Deductible status, for North America and Singapore). You can further filter the list to see a particular tax year or filing year. If enabled by your church, you can also use the Donate option to make one-off and recurring online donations to one of your church's funds or causes.

If enabled by your church, the Pledges tab enables you to view and manage your existing giving pledges. A pledge is automatically added for recurring online donations made through ChurchSuite Donate, but you can also add a pledge for the regular donations you make by other donation methods. Pledges are non-binding, but they help your church to create budgets based on future pledged income. Your church finance team will link the pledged donations you make (by any method) to your pledge, enabling you to visualise pledge progress here in My Giving.

You can easily make changes to your recurring online giving using the Manage option. For recurring bank/direct debit donations, the Manage option enables you to make changes to a pledge amount or cancel a pledge perhaps to set up a new pledge for a different date or frequency or give from a different bank account. For recurring card donations, the Manage option enables you to change the donation amount, add a pledge end date, change your payment card, or cancel your pledge altogether. You'll be required to enter an access code when self-managing an online donation pledge - either from My ChurchSuite or the Manage Giving link in your pledge confirmation emails. The access code will be sent to your registered My ChurchSuite email address and is valid for two hours or the duration of the active browsing session, after which time the code expires.

Finally, for UK churches and charities, the Declarations tab enables you to manage the active Gift Aid declarations you've provided to reclaim Gift Aid.

If you're a UK taxpayer, then you can add or end an active declaration at any time. When adding a declaration, you can select which fund/s the declaration relates to, and you are permitted to optionally backdate the declaration start date to up to four years from today's date, enabling your church to reclaim Gift Aid on your historic donations to the selected fund/s. The declaration will remain active until the end date is reached, or you can leave the end date empty if the declaration is to run until further notice. Ending a declaration will end the declaration today and will prevent your church from reclaiming Gift Aid on future donations to the declaration's fund/s made after today - unless there's another active declaration covering the date and fund/s of those donations.

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My Podcast

Catch up on a missed sermon message in the My Podcast section. It's great on a smartphone, tablet or in a web browser – sermons on the go, all from within My ChurchSuite!

Sermon messages may be grouped by series, and they may be presented in audio and video format, depending on your church's media setup and podcast configuration. Use the Search to find a particular message of interest - the list of matching sermons auto-filters as you type.

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Search for others

This is your church's contact directory for the church community. If the Search feature is enabled, your church may choose to restrict access to this feature, and they may restrict which members can be searched (for example, perhaps excluding newcomers who may not yet be using My ChurchSuite themselves). Church members whose privacy settings have names not visible will not be shown in search results. It is, therefore, possible that you might not find the person you are looking for – you'll need to contact your church office if this is the case. Children cannot be searched and do not show in search results.

You can only view the basic contact details of other people. The precise details you will see for each person will depend on their privacy settings. In the same way, your privacy settings determine which of your contact details can be seen by other members.

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Links

Your church can optionally share pertinent Links to other important information. These links are to external web pages and resources that your church may have set up for you. Some links may only be available to certain groupings of people so that the content you see is personal to you. Here's an example where the church has provided Links to the "Sundays Online" YouTube page, a "Need Help?" enquiry form, web pages for finding out about joining a small group, social media pages, and much more. Why not let your church office know if there are links that would be useful to your community?

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