Getting help

Introduction

We make every effort to build easy-to-use, intuitive functionality that anticipates the needs and expectations of all our customers. Still, from time to time, you'll inevitably have a question or need some extra help. In this article, we outline the help available to you.

Support articles

Most questions can be answered from our online support articles. From the Support menu accessible from any page in ChurchSuite, click Get help to launch the support beacon. Note that the Support menu is only available in a browser environment, not from within the ChurchSuite app.

The article and video suggestions first shown relate to the page you are currently viewing but you can further search by topic, phrase or keywords - press <Enter> after typing a search term to see a list of matching articles. Clicking on an article in the list opens the article preview in the beacon. You can either scroll and read the article within the beacon pop-up or click on the article Title to read the article full screen in a new tab in your browser. Most support articles contain short videos to watch or you can read in greater detail to learn about intended functionality and follow step-by-step guidance with screenshots, lots of top tips and links to related articles for further reading.

If you're unable to find the answer to a question, click Ask to raise an Email for the ChurchSuite team - we aim to respond within one hour during UK office hours. We also offer Chat support in real-time subject to team availability during UK office hours. The team monitor support requests outside of working hours - we'll always do our best to respond to an urgent question or issue.

Finally, you may wish to bookmark the support article library in your browser: support.churchsuite.com.

Case studies

In addition to support articles covering each ChurchSuite module, the library includes a growing number of case studies, each written from the perspective of practical application and shared experiences - search in the Support beacon for 'Case studies' or navigate to the Case Studies section at support.churchsuite.com

Join the ChurchSuite Users group on Facebook

There's a thriving and growing online community of ChurchSuite Users raising questions and getting help and ideas from one another. The ChurchSuite team moderates and contributes from time to time but for a quick response to a question, this is a great place to ask or to help others with their questions. It's a closed group; you can request to join here.

Other helpful resources

The ChurchSuite website includes a wide range of resources, including a dedicated Support section providing access to support articles, free online Q&A Sessions, User Forums, an Onsite Training Enquiry form and a huge library of Free Training Videos hosted on Vimeo:

There are also resources for developers wishing to use our API and JSON feeds, branding resources for your ChurchSuite or My ChurchSuite launch and a link to our demonstration website kingshope.church where you can explore and visualise ChurchSuite's embeddable features before adding them to your website:

The website has sections covering our Pricing, Customer Reviews and a high-level Tour of each module; or keep up to date with the latest news and regular updates through our Blog:

Finally, in the footer of every page in ChurchSuite (in a browser) and in the footer of each page on our website, we've provided links to useful ChurchSuite information on Security, our Terms of Service, Privacy, Acceptable Use, Cookies and our various social media links: