Setting up your payment subscription to ChurchSuite

In this article

Introduction
UK & Australian customers - direct debit
International customers - card
Amending your payment method
Failed card payments

Introduction

Trialists converting from a free trial account to a paid subscription account will receive a 'welcome' email, sent to the designated Account Contact, confirming their chosen module selection and a pricing confirmation, based on the account usage pricing tier on the date of conversion. The email also contains instructions for setting up your ChurchSuite payment subscription, which is a requirement for ongoing use of the platform, as required by our Terms of Service.

For customers based within the UK, invoices will be in GBP with payment by Direct Debit.

For customers based in Australia, invoices will be in AUD with payment by BECS Direct Debit.

For Eurozone customers, invoices will be in EUR with payment by debit or credit card. Eurozone customers with a UK-based bank can optionally be invoiced in GBP, with payment by SEPA or card (available on request).

For all other regions, invoices will be in USD, with payment by credit or debit card.

Please note we are unable to accept direct bank transfers, cheques or card payments by telephone.

UK & Australian customers

UK customer pricing is fully inclusive of VAT at the current rate of 20%.

To set up your payment subscription, log into your ChurchSuite account. From your Dashboard use the Subscription widget to Pay by monthly direct debit...

...or navigate to the Billing section within the Administrator area and click the Pay by monthly Direct Debit button; then follow the on-screen instructions for setting up a payment subscription using our direct debit service provider GoCardless. Note that the Billing section is not visible while an account is in trial mode - trialists should first choose their modules using the Trial Progress widget on their account Dashboard.

Multiple bank signatories?

If you require multiple signatories to authorise a Direct Debit, instruction, follow the steps above. During the GoCardless account-opening process, be sure to tick the box on the form that More than one person is required to authorise debits on this account, and complete and submit the GoCardless form.

GoCardless will then email you a link to your multi-signature mandate (example below) - this may take up to 3 hours to be received during UK working hours.

Once the email is received, download and Print the mandate, have it signed as appropriate, and then scan and upload it back to GoCardless using the file upload option available from the link in their email (shown below). Note that ChurchSuite cannot make payment requests against your DD until the multi-signed mandate has been uploaded back to GoCardless.

Once your DD mandate has been uploaded back to GoCardless it will now take a few days for them to process your mandate with your bank. Once the direct debit status changes from 'pending' to 'active' in our billing system, we'll be able to submit a first payment request for any unpaid invoices, and also for your future monthly ChurchSuite invoice thereafter.

International customers - card (except Australia)

To set up your payment subscription, log into your ChurchSuite account. From your Dashboard use the Subscription widget to Pay by card...

...or navigate to the Billing section within the Administrator area and click the Pay by card button; then follow the on-screen instructions for setting up a payment subscription using our card payment service provider Stripe. Note that the Billing section is not visible while an account is in trial mode - trialists should first choose their modules using the Trial Progress widget on their account Dashboard.

Amending your payment method

From time to time you may need to make changes to your payment method, perhaps if you change the bank account you want to be linked to your Direct Debit, or to change a payment card linked to your account. You can do this from the Billing section of the Administrator area of ChurchSuite.

For the UK or Australian customers with a GoCardless direct debit subscription, you'll see Change bank account

And for Non-UK customers with a Stripe card payment subscription, you'll see Change payment card

You'll first be prompted Are you sure you wish to cancel your current payment method and set up a new one? Clicking Proceed will mark your currently-active payment subscription as cancelled, and take you through to the payment service provider page to enter your new payment details. Note that this process only cancels a currently-active payment method, it doesn't cancel your ChurchSuite account!

Failed card payments

If a card payment request fails, you'll receive an email notifying you of the problem, including a link through which you can retry the payment or replace your payment card.

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