Setting up your payment subscription to ChurchSuite

Introduction

Trialists converting from a free trial account to a paid subscription account will receive a 'welcome' email, sent to the designated Account Contact, confirming their chosen module selection and a pricing confirmation, based on the account usage pricing tier on the date of conversion. The email also contains instructions for setting up your ChurchSuite payment subscription, which is a requirement for ongoing use of the platform, as required by our Terms of Service.

For customers based within the UK, invoices will be in GBP with payment by Direct Debit. UK customer pricing is fully inclusive of VAT at the current rate of 20%.

For customers based in Australia, invoices will be in AUD with payment by BECS Direct Debit.

For Eurozone customers, invoices will be in EUR with payment by debit or credit card. Eurozone customers with a UK-based bank can optionally request to be invoiced in GBP, with payment by SEPA or card.

For all other regions, invoices will be in USD, with payment by credit or debit card.

Please note we are unable to accept direct bank transfers, cheques or card payments by telephone.

UK & Australian customers

To set up your payment subscription, log into your ChurchSuite account. From your Dashboard use the ChurchSuite Subscription widget to Pay by monthly Direct Debit...

...or navigate to the Billing section within the Administrator area and click the Pay by monthly Direct Debit button; then follow the on-screen instructions for setting up a subscription using our direct debit service provider GoCardless. Note that the Billing section is not visible while an account is in trial mode - trialists should first choose their modules using the Trial Progress widget on their account Dashboard.

Multiple bank signatories?

If your bank requires multiple signatories to authorise a Direct Debit instruction, follow the steps above, choosing to Pay by monthly Direct Debit. At the final confirmation stage of the GoCardless process, and having entered the bank Sort code and Account number details, untick the option I can authorise Direct Debits on this account myself.

Follow the on-screen instructions and click Set up this Direct Debit.

A brief message confirms that email instructions for completing the Direct Debit process have been sent. You are then redirected back to ChurchSuite where the process shows completed.

GoCardless will email you a link to your multi-signature mandate (see example below), which may take up to 3 hours to be received during UK working hours. Once received, follow the instructions to download and Print the mandate, have it signed as appropriate, and then scan and upload it back to GoCardless using the file upload option available from the link in their email (shown below). Note that ChurchSuite cannot make payment requests against a Pending status Direct Debit until the multi-signed mandate has been uploaded back to GoCardless.

Once uploaded to GoCardless the mandate will now take a few more days to be processed with your bank, at which point the Direct Debit status updates from Pending to Active. We can then submit a first payment request for unpaid invoices and bill your future monthly ChurchSuite invoice thereafter.

International customers - card

To set up your payment subscription, log into your ChurchSuite account. From your Dashboard use the Subscription widget to Pay by card...

...or navigate to the Billing section within the Administrator area and click the Pay by card button; then follow the on-screen instructions for setting up a payment subscription using our card payment service provider Stripe. Note that the Billing section is not visible while an account is in trial mode - trialists should first choose their modules using the Trial Progress widget on their account Dashboard.

Amending your payment method

From time to time you may need to make changes to your payment method, perhaps if you change the bank account you want to be linked to your Direct Debit, or to change a payment card linked to your account. You can do this from the Billing section of the Administrator area of ChurchSuite.

For UK or Australian customers with a direct debit payment subscription (GoCardless), click Change bank account:

For International customers with a card payment subscription (Stripe), click Change payment card:

You'll first be prompted Are you sure you wish to cancel your current payment method and set up a new one? Clicking Proceed will mark your currently active payment subscription as cancelled, and take you through to the payment service provider page to enter your new payment details. Note that this process only cancels a currently active payment method, it doesn't cancel your ChurchSuite account!

Failed card payments

If a card payment request fails, you'll receive an email notifying you of the problem, including a link through which you can retry the payment or replace your payment card.