Setting up your payment subscription to ChurchSuite

For customers based within the UK, payment for ChurchSuite will be by Direct Debit (through GoCardless - see below). For all other regions, payment will be by credit or debit card. Please note we are unable to accept direct bank transfers, cheques or card payments by telephone.

In this article

International (non-UK) customers
UK customers

For international (non-UK) customers

To set up your payment subscription, log into your ChurchSuite account and navigate to the Billing section within the Administrator area. Note that the Billing section is not visible while your account is a trial.

Click the Pay by card button and follow the on-screen instructions for setting up a card payment subscription with Stripe.

For UK customers

All prices quoted on our website and invoices are inclusive of VAT at the current rate of 20%.

To set up your payment subscription, log into your ChurchSuite account and navigate to the Billing section within the Administrator area. Note that the Billing section is not visible while your account is a trial.

Click the Pay by monthly direct debit button and follow the on-screen instructions for setting up a GoCardless payment subscription.

Note: The Pay by monthly Direct Debit button is not visible if you have an existing direct debit set up. If you are changing your bank details, contact us first so that we can cancel your existing direct debit. Once that has been done, the button will become visible and you can use it to set up a new direct debit.

Multiple bank signatories?

If your organisation requires multiple signatories to authorise a Direct Debit instruction then follow the steps above. During the GoCardless account-opening process, tick the box for More than one person is required to authorise debits on this account (see image below) and continue to complete the remainder of the GoCardless set up process.

GoCardless will email you a link to your multi-signature mandate (example below).

Simply print the mandate, have it signed as appropriate and then scan and return it to GoCardless using the file upload option available from the link in their email (shown below).

Once uploaded, let us know. It will take GoCardless and your bank a few days to process the uploaded mandate. Once your direct debit status changes from 'pending' to 'active' on our billing systems, we'll be able to charge any unpaid invoices against the new direct debit.

Bank with Charities Aid Foundation Bank (CAF Bank)?

A number of CAF Bank customers have informed us that they have experienced delays in CAF setting up Direct Debits. While many larger, mainstream banks have efficient workflows for receiving and approving direct debits, it seems that CAF Bank's processes are not always equally as efficient; with reports of direct debits getting lost and processing times incurring delays.

If you are a CAF Bank customer, having completed the GoCardless application process, we recommend you reach out to CAF Bank within 24-48 hours to confirm they have received your ChurchSuite direct debit and confirm that it is being actioned by them.

Amending your payment method

If you need to change your payment method (card or bank account) which is linked to your account, please email us to let us know. As soon as we receive your email we will amend your current payment method to a status of "cancelled". This won't cancel the Direct Debit with GoCardless or the card with Stripe, but it does tell ChurchSuite not to use those details when billing in the future.

We will advise you by email when this change has been made and at that point, you will see the Pay by monthly Direct Debit or Pay with card button on your Billing page. You can then enter the new bank account or card details to complete the update.

If you have any questions about billing using GoCardless or Stripe, please contact us.

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