Setting up your payment subscription to ChurchSuite

Customers converting from a free trial to a paid subscription account will receive a 'welcome' email (send to the designated Account Contact) confirming your module selection and pricing, along with instructions for setting up your payment for use of the service.

For customers based within the UK, payment will be by Direct Debit. For all other regions, payment will be by credit or debit card. Please note we are unable to accept direct bank transfers, cheques or card payments by telephone.

In this article

International (non-UK) customers
UK customers
Amending your payment method
Failed card payments

For international (non-UK) customers

To set up your payment subscription, log into your ChurchSuite account and navigate to the Billing section within the Administrator area. Note that the Billing section is not visible while an account is in trial mode.

Click the Pay by card button and follow the on-screen instructions for setting up a card payment subscription with Stripe.

For UK customers

All prices quoted on our website and invoices are inclusive of VAT at the current rate of 20%.

To set up your payment subscription, log into your ChurchSuite account and navigate to the Billing section within the Administrator area. Note that the Billing section is not visible while an account is in trial mode.

Click the Pay by monthly Direct Debit button and follow the on-screen instructions for setting up a GoCardless payment subscription.

Multiple bank signatories?

If your organisation requires multiple signatories to authorise a Direct Debit instruction then follow the steps above. During the GoCardless account-opening process, tick the box for More than one person is required to authorise debits on this account (see image below) and continue to complete the remainder of the GoCardless set up process.

GoCardless will email you a link to your multi-signature mandate (example below).

Simply print the mandate, have it signed as appropriate and then scan and return it to GoCardless using the file upload option available from the link in their email (shown below).

It will take GoCardless and your bank a few days to process the uploaded mandate. Once your direct debit status changes from 'pending' to 'active' on our billing systems, we'll be able to charge any unpaid invoices against the new direct debit.

Amending your payment method

From time to time you may need to make changes to your payment method, perhaps if you change the bank account you want linked to your Direct Debit, or to change a payment card linked to your account. You are able to do this through both the Billing section of the Administrator area of ChurchSuite.

For UK customers with a GoCardless subscription you'll see a button labelled Change bank account

And for Non-UK customer with a Stripe subscription you'll see a button labelled Change payment card

When you click on this button, you will be prompted Are you sure you wish to cancel your current payment method and set up a new one? Clicking Proceed will mark your currently active payment subscription as cancelled and you will be taken through to the page for you to enter your new payment details. Note that this simply cancel the existing payment method - it doesn't cancel your ChurchSuite account!

If you are a UK customer and your payment method is set as Direct Debit, you will be redirected through to GoCardless in order to set up a new Direct Debit.

If you are based outside the UK, you will be taken to the page where you enter your card details within ChurchSuite/Stripe. You will need to complete the following fields:

  • Name - a short text field into which you enter your full name
  • Email - a short text field into which you enter your email
  • Address - these details must match your card billing address (Fields will appear regionalised, e.g. State and ZIP in the U.S.)
  • Card - the long card number, expiry date and CVV, as provided by Stripe.

At the bottom of the form is a Save button. Clicking the button will validate the card details with Stripe and upon success will create a new active subscription.

Failed card payments

In the event that a card payment fails, you'll receive an email notifying you of the problem, which includes a link from which you can retry the payment or replace your payment card.

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