How is my invoice calculated?
Introduction
Your monthly invoice is calculated based on the number of modules on your account and the number of contacts in the 'Active' section of the Address Book. That means there is no charge for contacts in the 'archived' or 'pending' sections or for children in the Children module. This contact pricing is divided into pricing tiers, starting at 0-99 contacts. Full details of our current pricing and the pricing tiers can be found on our website (prices are inclusive of VAT at the current rate, where applicable).
Each ChurchSuite account also includes 2GB of free file storage, and unlimited file storage is possible. File storage over 2GB is charged at GBP 0.25p per month per full or partial GB—for example, storage of 2.01GB would cost GBP 0.25p per month. For customers billed in EUR, the monthly cost is €0.33/GB; for those billed in USD, the monthly cost is $0.45/GB; and for those billed in AUD, the monthly cost is $0.50/GB.
Invoices are billed in advance and raised monthly on the anniversary day that you became a customer. For example, if you become a customer on the 12th of September, your billing day will be the 12th monthly. Our billing processes run daily between the 1st and 28th of each month. If you become a customer on the 29th, 30th, or 31st of a month, the monthly billing day will be the 28th. You can see your monthly billing day and next invoice date in the Billing section, accessible to Administrators from their User menu. There, you'll see the list of historic invoices. Note also the option to Change modules (to add or remove modules to your account).
How is each invoice calculated?
On your monthly billing day, we take a snapshot of your active Address Book size (to determine your pricing tier) and your file storage usage. The pricing tier, your module selection and any file storage over the free file storage limit are used to calculate your invoice.
We also review a further snapshot of your Address Book size and file storage usage ten calendar days before your next billing day, and where you are approaching a higher-priced billing tier, we send your Billing contact an email to alert them to a potential upcoming increase in your regular monthly billing.
Your monthly subscription will adjust automatically as you add or remove modules and as your 'Active' Address Book and file storage usage increases or decreases.