Changing your account, billing and data protection contact

The Account contact is likely to be the person who originally trialled and opened your ChurchSuite account. The account contact is the key person that you authorise to request changes to your account and the person with whom we'll liaise in the first instance about any account-related matters. The account contact must be a named individual - not a generic role - we will only be able to action account-related requests if we can match the name and email of the person making the request and the designated account contact details we hold for you.

The Billing contact is the person designated at the time your account was first set up with ChurchSuite, but it can be changed. The billing contact will receive ChurchSuite invoices, and will also receive billing change alert notifications if your account is approaching the upper end of your current pricing tier.

The Data Protection contact is the designated contact person for data protection-related matters; typically your church's data protection officer. The data protection contact will receive system notifications relating to certain data protection workflows, such as when a data subject submits a "Delete account" request or selects to unsubscribe from your church's emails.

You can easily change the Account, Billing or Data Protection contacts if you wish - here's how...

Go to the Administrator page - you'll need administrator permissions to access this menu - and select the Profile menu. If you only see "User" rather than "Administrator" in the top-right corner of ChurchSuite then you do not have the required permissions to make these changes.

Scroll down to the Contacts section. Update the name, email address and contact telephone numbers accordingly. Save your changes before navigating away from the page.

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