Cancelling your ChurchSuite subscription

We highly value all our customers, and we hope you enjoy using ChurchSuite and find it useful and easy to use. If at any time you need help or are unhappy with the service or functionality provided, we encourage you to get in touch in the first instance. We appreciate constructive feedback and will always consider making changes if reasonable and practical.

However, if you need to close your account, you can be assured that there are no contracts, hidden small print, or tie-ins. As per our Terms of Service, we ask that you give five clear working days' notice of cancellation before your next billing date to avoid being charged for a further month's usage, which will be charged in full. Your organisation's subscription is renewed automatically each month on your billing date and is invoiced monthly in advance. If you cancel, previous charges will not be refunded, but you may continue to use the service until the end of the month you paid for.

To close your account and cancel your subscription, navigate to the Billing section from your User menu.

Select Cancel account from the More drop-down action men.

On the Cancel account pop-up, carefully read the information about the consequences and choose a reason. You will also be asked to inform us that all data you need to keep has been exported, and the account is ready to be deleted. Only submit the form once you are ready to have your data permanently deleted and the account closed.

We will need to verify the cancellation from the designated Account Contact, which is set in the Profile section of your Account Settings. If the request comes from the designated account contact, no further confirmation will be sought. The account will be closed, and all data will be permanently and irrevocably deleted from our servers—the closure is typically processed on the first working day before your next billing date. We will confirm that the closure has been completed.