What happens when I archive a contact or child?

The Archived section of the Address Book and Children modules makes it possible for you to temporarily retain key details about people who are no longer actively involved in your organisation. Appropriate use of the archived section might include retaining someone's details when they have gone travelling and intend to return to the organisation or where there is a legal obligation to retain a record of their involvement. When an individual has left the organisation and does not intend to return, you should delete their details rather than archiving them.

In this article

What happens when you archive a contact?
How to archive a contact
Viewing archived contacts
Reinstating an archived contact to make them active again


As Data Controller it's your legal responsibility to ensure that you only retain data that is kept up-to-date and relevant to your organisation. Data for which you no longer have a lawful basis to process should be deleted.

What happens when you archive a contact?

When you archive a contact in the Address Book, the following changes are made to their record:

Address Book module
  • The contact's status is changed from 'active' to 'archived' and can be reinstated again if required.
  • Access to My ChurchSuite is disabled, and all contact details are set hidden in the "Privacy settings" section.
  • All Tags are removed from the contact (only active contacts can show in Tags). A Changes log is recorded detailing all fixed tags the archived contact is removed from. Fixed tags are not reinstated if the archived contact is reinstated but Smart Tags will, if the reinstated contact satisfies the smart tag conditions.
  • Key Dates, Notes, Custom Fields, communication logs and change logs are retained.
  • The contact is removed from any active Flows they were in process.
  • The contact will not appear in the results of any reports, except the "Archived Contacts" report (see later in this article).
  • Relational links to spouse/partner are retained and the archived contact will show "At this Address" in strikethrough when viewing the profiles of other household members.
  • Communication Options and Privacy settings remain unchanged, although the archived contact will not be included in any recipient list when sending communications nor be visible in My ChurchSuite. Any unsent, previously scheduled emails will continue to be sent - they have already been submitted to the queue pending release at the due date/time.
  • Links to any ChurchSuite User account are severed but the user account is retained and remains active until set inactive or deleted.
  • Pending status form invites are deleted, but previously-received form responses are retained.
Children module
  • Relational links to children are severed. The archived contact may still show "At this Address" in strikethrough when viewing the profiles of other household members by using the address if it is the same for each household member. The severed link means that the previously-linked archived parent will no longer receive "Send to parent" communications, unless their contact details are subsequently added against the unlinked child's profile.
Attendance module
  • Contact will no longer appear in the contact list when adding service attendance data.
  • Past attendance history will be retained.
Calendar module
  • Contact will be removed from all future events where they have signed up for a free ticket. All historic event sign-ups are retained against the events and remain linked to the archived contact.
  • If the event is in the future and the ticket is paid for, the sign-up record and payment will be retained and linked to the archived contact.
  • Past event sign-up history for free and pay tickets will be retained against the event and against the contact.
  • Past invites and event check-in attendance history will be retained.
Small Groups module
  • Contact is removed from all groups.
  • Historic group attendance data for the contact is retained across all groups, regardless of whether the group is archived or active.
  • Contact is removed from any small group roles held.
  • A "Left Group" Key Date is recorded against the contact before it is archived.
Rotas module
  • Contact is removed from any future dates where they are due to be serving on a rota.
  • Contact is removed from any ministries they are a part of.
  • Past dates where the contact has served on a rota are retained.
  • Contact is removed from historic rota roles held.
  • A "Left Ministry" Key Date is recorded against the contact before it is archived.
Giving module
  • Giver is changed from being linked to a contact to being an unlinked ("non-member") giver.
  • Name, address and email details are copied over from the contact who has been archived.
Booking module
  • The contact is removed from all instances of being a booking contact on all past and future bookings; otherwise the bookings remain in tact.
  • The contact is removed from all instances of being a booking "Type" or "Resource" overseer.
  • Payment history for booking charges paid by the contact remain in tact, even though the booking contact (booking customer) has been archived.
My ChurchSuite
  • All access to My ChurchSuite is revoked but their password is not deleted. If they are reinstated and set active, they will be able to resume logging in with their original password.
  • The archived contact ceases to appear in "Search for others".

Archiving children

Archiving children in your Children module broadly follows the same consequences as Address Book contacts, listed above. In addition...

  • Children are removed from all Children groups.
  • Children Group attendance history is always retained (even when a child is deleted)
  • Children remain linked to their parents in the Address Book (if parent is in Address Book)

How to archive a contact

There are several places within the Address Book and/or Children module where users can archive contacts or children individually or in batches. In the examples below we demonstrate within the Address Book but the methods work in exactly the same way in the Children module.

1. From the contacts list in the Address Book, select Archive from the Action menu to the right of the contact in the list:

2. View a contact's Profile, hover over More and select Archive:

3. You can "bulk archive" multiple contacts using the batch Actions available on a Contacts list. As you tick one or more contacts in the list, the Actions menu is displayed. Select Archive from the batch actions list.

4. You can also "bulk archive" multiple contacts that have been added to a Tag using the module's Advanced Search to filter the Contacts list by that Tag...

...and then use the batch Actions - as you tick one or more contacts in the list, the Actions menu is displayed. Select Archive from the batch actions list.

When archiving a person from their profile page, you can optionally select to archive linked family members too.

Viewing archived contacts

You can easily view archived contacts that have not yet been deleted. In the Address Book's Contacts list, switch the view filter from Active to Archived.

Note: Archived contacts cease to show in all report results and search results - only active contacts are included in the functionality of ChurchSuite's modules.

Archived contacts will still show in the People meta-information of an active contact's profile page - shown in strikethrough.

The Archived Contacts (and Archived Children) reports are often useful, designed to filter a list of archived contacts (or children) and the matching list can then be emailed, via Send report, exported to a CSV/PDF file or printed.

Reinstating an archived contact to make them active again

While viewing the archived Contacts list in Address Book, you can reactivate an archived contact by selecting Set as active from the actions menu on the right-hand side of their name in the list.

...or click Set as active on the archived person's Profile page.

Where you need to reinstate multiple archive contacts, you can use the batch action option to Set as active from within the Archived contacts report.

Still need help? Contact ChurchSuite Contact ChurchSuite