The customer-facing booking page

Overview of the booking page
Sending a booking page to a customer
Overview of the booking charge online payment user experience

For each booking you create in ChurchSuite's Bookings module there's a customer-facing Booking page that can be sent to the booking contact or customer that shows all the details of the booking they have made. You can view the booking page at any time by selecting Go to booking page; this booking page remains up to date, even if changes are subsequently made to a booking.

Overview of the booking page

The booking page is styled to the Brand assigned to the booking's Type. The booking date, times (excluding set up and set down time), booking reference and booking status are shown in the first section of information. For sequence bookings, the sequence Dates are listed, with the currently-viewed booking page date distinguished in grey. Clicking on another date in the sequence will open the booking page for that date. If there are charges on the booking, the customer can scroll down to the Charges section on the page, which they can optionally use to pay outstanding booking charges.

The bookings Resources are listed, showing the booking times for each resource and the set up and set down time either side of the resource booking times. The next section lists all the booking's type and resource question Responses that you have collected from the customer as part of accepting their booking. These cannot be edited by the customer but any changes processed by a User will be reflected on the booking page.

The next section lists all the booking charges for the booking or sequence, showing (where applicable) the due date and payment status of each charge. Where Payment is enabled for a booking, and where the Stripe card payment integration has been completed and there are unpaid charges, the Charges section provides a three-stage process to allow the customer to settle any outstanding charges online.

Sending a booking page to a customer

You can send the booking page to a booking's contact or customer at any time - whether the booking is pending or confirmed - to suit your internal admin processes. The option is only available where the booking contact or customer has a valid email address.

Select Send booking from the Communicate drop-down button.

On the Send Booking 'options' pop-up, select the Options to include in the email and click Proceed. For example, you may prefer to deselect all the options except the booking page link.

The familiar Send email page opens with the booking page options embedded into the body of the message. You can further customise the email if you wish or perhaps add a File Attachment or Schedule the message to be sent later. Click Preview Email.

The email preview is displayed, showing the final "pre-send" version of the message. The booking's contact or customer is auto-added as a recipient but you can add further Recipients if you wish. Click Send email (or Schedule email).

The booking page email is sent and the 'sent' communication is added to the booking's Communication log located at the bottom of the booking's "View" page from which the booking page was sent. For sequence bookings you may prefer to only send one booking page - perhaps for the first booking in the sequence - on the basis that your customer is easily able to access the booking page for other bookings in the sequence from the one booking page you've sent them.

Overview of the booking charge 'online payment' user experience

While your booking customers can pay unpaid booking charges by any of your communicated payment methods, it's also possible to receive card payments using the same Stripe integration used to receive 'pay' event sign-ups. For the customer this means a quick, secure and easily-accessible payment experience, and for you it means prompt payment, no cash or cheque handling, and a reduced office administration as the booking charge payment status is updated automatically.

You can enable or disable online payments on a booking-by-booking basis if you wish. For example, if you have a customer that always pays by bank transfer or cheque - perhaps for several bookings - you may wish to turn off the Proceed to payment button on the booking page. Tick or untick the Enable [online] payment option on the booking's "Edit" page as appropriate.

When Enable payment is ticked, and where there are unpaid charges for the booking or sequence, the Charges section includes a three-stage process to settle those charges online. Where there are multiple unpaid charges, the customer can select the charges they wish to pay, perhaps based on the charge due date (if set).

The Charges section is composed of three stages, the first of which displays the charges which have been raised for the booking and allows the customer to select the charges that they will be paying off at that time.

If you have added further payment instructions to the booking's 'type', these will be shown under the Confirm button.

Finally, in the Module Options section of the Bookings module you can set a Custom Information message through the options available in the Booking Page section.

That message is then displayed at the end of the booking page, below the Charges section.

Clicking the Confirm button take the customer to the second stage, which will then give them the chance to review the contact details which are linked to that booking, including the customer's Name, Email, Phone and Address details.

Clicking the Update Details button, or if no customer details are yet held, a form opens to allow entry of their missing customer contact details.

Having reviewed those details they click Proceed to Payment to move on to the final stage, entering their Billing Details (cardholder billing details may be different to the customer details) and Card Details.

Once they are happy, clicking Pay will complete the process. A success message is displayed on screen and a payment confirmation email is sent to the customer email address confirming the payment made. The charge "status" is also updated from Unpaid to Paid in ChurchSuite. The charges list on the booking page will also update to reflect the payment made.

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