Send emails from a shared email address

It's not uncommon for users to need to send emails on behalf of someone else, sending from another email address other than their own, e.g., office@, hello@, or smallgroups@. One of the great features of User Groups is that user group members can do just that - sending from the group's shared email address with replies sent back to the shared email address inbox.

To add a shared email address to an existing User Group, navigate through to the Groups section in your Account Settings:

Select Edit from the group Actions or Add group:

In the Emails section, enter the From Name and the From Email address group members will send from and an optional email Signature that is added to outbound user group emails. The sender details entered here show to recipients of messages sent from the User Group shared email address.

User group email addresses

The User Group email address must be valid, otherwise, replies to the address will bounce undeliverable. The address could be a managed mailbox/account address or an email alias that forwards replies to another email address. Most email service hosts allow you to configure mail forwarding to multiple email addresses, so even if you don't want replies delivered to an inbox, you can have replies forwarded to one or more other email addresses.

Only user group members can send emails from the group's shared email address. With this in mind, use the Add to group action to ensure each user is added, including your user account, if appropriate. You can return to the user group member list to add or remove Users when changes are needed.

Now, when a User Group member is composing an email, they can choose to send From their User email address (the default) or From one of the shared email addresses of a user group they belong to.