Scheduling SMS messages (and cancelling them)
Scheduling SMS messages, rather than then sending them immediately has many distinct advantages; not least that you can time your communications to deliver when they have a greater chance of being read. It's also helpful when you need to set up some communications ahead of time e.g. before going on leave. Here's how to schedule SMSs using ChurchSuite. Note that this functionality is only suitable for those using the Textlocal or BulkSMS integration - Twilio do not support scheduled SMSs, so this is regrettably not an option for customers using the Twilio service.
Scheduling SMS messages
Working within an SMS compose pop-up window, notice the Schedule SMS option in the bottom-right corner.
Clicking the date and time boxes will activate the Date Picker and Time Picker tools, or simply type a future date and time that the message is to be sent.
Once you have finished composing your message click Preview SMS to preview and submit the scheduled message to the queue to be released at the schedule date/time.
The scheduled SMS is logged immediately in the Communications log of each recipient with the a Scheduled label.
Cancelling a scheduled SMS message
Unlike email messages scheduled SMS messages are processed by your SMS provider - Textlocal or BulkSMS. - therefore cancelling a scheduled SMS message can only be done from within the the control panel of the SMS provider.
In this article we explore how to cancel a scheduled SMS with Textlocal. The same principle applies for BulkSMS. We recommend you consult with the BulkSMS online support articles for further guidance.
To cancel a scheduled SMS log into your Textlocal account control panel via their website.
From the TextLocal control panel locate the Reports menu and select Scheduled Messages.
The next screen will list all your future scheduled messages. Note that each SMS is queued individually, so if you have sent a group SMS to 20 contacts, you will see 20 scheduled SMS messages listed. Select the message(s) you wish to cancel by ticking the checkbox on the left-hand side.
It is not possible to edit a scheduled SMS once it has been submitted from ChurchSuite; it can only be Rescheduled or Deleted. Also, it is not possible to record in your ChurchSuite Communication logs that the SMS was cancelled outside of ChurchSuite.