Getting started with the Bookings module
Introduction to the Booking Module
Welcome to the Bookings module. This module enables you to manage internal and external bookings of rooms and other resources. For external bookings, you can manage your customer database, raise charges, send customers their booking page, and collect payments online or by other methods.

We encourage you to read this article in full to familiarise yourself with the module's key features and customisation options, as well as some of the basic concepts and terminology you'll encounter in it, and in our related support articles and training videos.
Bookings module features at a glance
- Add new customers or import your existing customer database
- Manage different booking Tyoes: e.g. life events - like weddings, funerals, baptisms - and all your other internal and external bookings, each with custom questions for collecting the customer's related booking responses
- Add and manage all your rooms and other resources and categorise them, including resources that have a limited quantity, such as chairs and tables
- Easily manage resources that have a limited or unlimited quantity, e.g. tables and chairs, with clash detection to alert if the available quantity is exceeded
- Manage single-date and multi-date sequence bookings, factoring in set-up and set-down time for the booked resources with clash detection and clash approval
- Visualise booked resource usage on a Planner and switch between Day, 7-day and 28-day views with granular filtering by booking type or select resource categories
- Manage each booking's status from pending to confirmed or cancelled
- Maintain a booking price list and raise auto-calculated charges against a booking. Assign payment due dates, send customers their booking page and collect payment online
- Embed a free-busy resource planner in your website to help prospective customers check resource availability before making an enquiry
- Subscribe to a range of booking-related iCal and Google Calendar feeds and see your bookings show in a preferred calendar application
Next Steps
Check out some of our short training videos...
- How to add a new booking customer
- How to add booking types
- How to add resources
- Working with resource quantities
- How to add an external booking
- How to add an internal booking
- How to raise charges for a booking
- How to send customers their booking page
- How to embed a free/busy resource planner into your website
Terminology
Here's a list of key terms you'll encounter in the Bookings module and the related support articles and training videos for this module:
- Booking: the booking's key details - the status, date, time, description, type and customer
- Booked resources: the various rooms and other resources assigned to the booking. Booked resource times can factor in additional setup and set down time outside of the booking times.
- Planner: the booking-related calendar on which booked resource usage is shown.
- Customer: the person associated with a booking.
Got a question?
You’ll find the answers to most questions in our support articles - they're all available through the Support menu located in the top-right corner of each page in ChurchSuite. Select Get help and search by topic, phrase or keyword. You can also access the Support Article library on our website. And if you still can't find something you're looking for, click to contact one of the ChurchSuite team - we’re happy to help!
